Position title
CUSTOMER LIAISON OFFICER (LANSERIA)
DESCRIPTION
ExecuJet is currently seeking a suitably qualified person to fill a vacancy within the Maintenance division, based at Lanseria International Airport.
The main objective of the position is to ensure that the maintenance division meets all customer’s expectations /relationships and efficiently support customers visiting our facility.
RESPONSIBILITIES
  • Maintain a customer database
  • Ensure customers are received as per customer handling standards
  • Ensure progress reports and feedback provided as per customer requirements
  • Do post maintenance survey follow ups
  • Provide assistance to the Marketing and Sales Department
  • Maintain and improve customer satisfaction
  • Assist with customer liaison and marketing budget
  • Market ExecuJet's capability and business
EXPERIENCE & QUALIFICATIONS

Essential

  • Grade 12
  • Microsoft Ofice (Outlook, Word, Excel)
  • Hospitality Diploma or Equivalent (Added Advantage)
  • Customer Services Training (Added Advantage)
  • 5 Years experience in a customer service position in the Aircraft/Aviation industry
  • 2 years experience in customer relationship management (preferable)

Desirable

  • Relevant qualification
PERSON SPECIFICATIONS
  • Ability to adapt (being flexible) to working conditions
  • Ability to work independantly and within a team
  • Good communicaton and interpersonal skills
  • High levels of responsibility and client focused
  • Professional approach to allocated duties
  • Self-disciplined, with good planning and organising abilites
  • Ability to work in a highly pressurised environment (stress tolerant)
Employment Type
Full-time
Job Location
Lanseria International Airport, South Africa
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Working Hours
Weekdays 8:00 - 17:00
Date posted
May 10, 2021
Valid through
May 16, 2021
APPLY NOW
APPLY NOW
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Position: CUSTOMER LIAISON OFFICER (LANSERIA)

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